Refund Policy

Our Satisfaction Guarantee

Next Space is committed to customer satisfaction. We stand behind our services with a 7-day money-back guarantee. If you're not satisfied with your service within 7 days of purchase, we will refund your payment with no questions asked.

1. Refund Eligibility

You Are Eligible for a Refund If:

• Your refund request is submitted within 7 days of your initial purchase
• You have experienced unresolved technical issues that prevented you from using the service
• Your account is in good standing and complies with our Terms of Service and Acceptable Use Policy
• You can document the technical issue experienced

You Are Not Eligible for a Refund If:

• More than 7 days have passed since your initial purchase
• You have already used the service beyond a trial basis
• Your refund request is based on a change of mind or changing business needs
• Your account has been suspended or terminated for violating our policies
• Your account is in violation of our Acceptable Use Policy
• You have engaged in any fraudulent or deceptive activity
• You did not attempt to contact our support team to resolve technical issues
• The technical issue was caused by your system configuration, not our service
• Significant time has passed between service activation and your refund request without attempting to use the service

2. Refund Request Process

To Request a Refund:

1. Contact Our Support Team: Email admin@nextspacesw.com with your request within 7 days of purchase
2. Provide Documentation: Include your order number, account email, and description of the issue
3. Attempt Resolution: Before requesting a refund, you must first contact our support team to try resolving any technical issues
4. Allow 48 Hours: Our team will review your request within 48 business hours
5. Receive Refund: Approved refunds will be processed to your original payment method within 5-10 business days

3. Technical Support First

We strongly encourage you to contact our support team before requesting a refund. Our certified professionals can often resolve issues quickly and get you up and running. If we cannot resolve the issue, we will approve your refund request.

Support Contacts:

• Email: admin@nextspacesw.com
• Live Chat: Available 24/7
• Response Time: 1-2 hours for urgent issues

4. Refund Review Criteria

Each refund request is reviewed on a case-by-case basis. Our team will evaluate:

• Whether the 7-day window is still open
• The nature and severity of the technical issue
• Documentation provided supporting the claim
• Account activity and service usage
• Compliance with our Terms of Service and Acceptable Use Policy
• Communication history with our support team

5. Non-Refundable Items

The following are not eligible for refund:

• Services that have already been fully consumed
• Setup fees for expedited service (for Business plans)
• Training and consulting services
• Custom configuration services
• Services provided after the 7-day refund window

6. Partial Refunds

If you have used a portion of your service during the 7-day refund window, we may issue a partial refund based on the unused portion. Our support team will calculate any prorated amounts.

7. Special Circumstances

Service Outages or Provider Issues

If Next Space experiences a service outage that prevents you from using our service, we will either:

• Extend your refund window for 3-5 additional days, or
• Offer you service credit for the downtime period

Third-Party Platform Issues

If the technical issue is caused by a third-party platform provider (Microsoft, RingCentral, Google, 3CX) and not Next Space, we will attempt to work with that provider to resolve the issue. If the issue remains unresolved, we will inform you of the root cause and may offer alternatives.

8. Account Cancellation and Ongoing Refunds

If you cancel your subscription after the 7-day refund window:

• You will not receive a refund for the current billing period
• Your service will continue until the end of the current billing period
• You will not be charged for future periods
• Any technical issues can still be reported for assistance, but will not result in refunds

9. Dispute Resolution

If you disagree with a refund decision, you may:

• Request an appeal within 14 days of the denial decision
• Provide additional documentation supporting your claim
• Request escalation to our management team
• Proceed through credit card chargeback or payment processor dispute resolution if necessary

10. Refund Method and Timing

• Original Payment Method: Refunds are issued to the original payment method used for purchase
• Processing Time: 5-10 business days after approval
• Credit Card Refunds: May appear as a credit to your billing statement
• Bank Transfer Refunds: Returned to the account used for payment
• PayPal Refunds: Returned to your PayPal account

11. No Refunds for Service Violations

Refunds will not be issued to accounts that violate our Acceptable Use Policy, including but not limited to:

• Spam or unsolicited communications
• Fraudulent or deceptive activity
• Robocalling or harassment
• Phishing or identity spoofing
• Illegal telecom usage
• Violation of third-party terms of service

12. Changes to This Policy

Next Space reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes signifies your acceptance of the modified policy.

13. Contact Information

For refund requests or questions about this policy, please contact:

Next Space Support Team
Email: admin@nextspacesw.com
Subject: Refund Request
Response Time: 24-48 hours